Privacy Policy

Last updated: 10 October 2025

MIRAVIE operates this shop and website, including all related information, content, features, tools, products, and services, to provide you—the customer—with a carefully curated shopping experience (the “Services”). MIRAVIE is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal data when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Policy prevails regarding the collection, processing, and disclosure of personal data.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we handle your data as described below.

Personal data we collect or process

When we say “personal data”, we mean information that identifies you or can reasonably be linked to you. It does not include anonymous or pseudonymized data that can no longer identify you.

Depending on how you use the Services, where you live, and applicable law, we may collect or process the following:

• Contact details: name, address, billing and shipping details, phone number, and email address.
• Financial details: credit/debit card and bank account information, transaction and payment data.
• Account information: username, password, security questions, preferences, and settings.
• Transaction data: items viewed, added to cart, bought, returned, or canceled.
• Communication data: messages sent to customer support or other inquiries.
• Device data: IP address, browser details, and unique device identifiers.
• Usage data: your interaction patterns, such as how and when you use the Services.

Sources of personal data

We may obtain your personal data:

• Directly from you, when you create an account, make a purchase, or contact us.
• Automatically, through cookies or your device while using our Services.
• From service providers who process data on our behalf.
• From partners or other third parties.

How we use your personal data

We use your personal data to:

• Deliver, customize, and improve the Services, including handling orders, payments, shipping, and returns.
• Conduct marketing and advertising, such as sending promotional updates.
• Ensure security and prevent fraud through account verification and activity monitoring.
• Provide customer support and respond to inquiries.
• Comply with laws and regulations or handle legal obligations.

How we share personal data

• We may share your information:
• With Shopify and trusted third-party providers (IT, payment, shipping, cloud services).
• With marketing and business partners for advertising or promotions.
• When you grant consent or enable a specific feature (e.g., social media login).
• Within our group companies.
• As part of business transactions, legal requirements, or when necessary to protect our rights.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal data to operate and enhance the platform. Your data may also be processed in other countries. Shopify may personalize experiences using data from your interactions with our and other stores. In those cases, Shopify acts as the data controller and is responsible for handling privacy rights requests. Details can be found in Shopify’s Privacy Policy.

Third-party websites and links

The Services may include links to third-party sites. We are not responsible for their privacy or security practices.

Children’s data

The Services are not intended for children, and we do not knowingly collect data from minors under the age of majority.

Security and retention

While we apply security measures, no system is entirely secure. We retain your data only as long as necessary to deliver services, fulfill legal obligations, or resolve disputes.

Your rights

Depending on your location, you may have the right to:

• Access, correct, delete, or transfer your personal data.
• Object to processing or withdraw consent.
• Opt out of data sharing for targeted advertising.
• Manage communication preferences, such as unsubscribing from marketing emails.
  Residents of the EU/EEA and the UK have additional legal rights.

Complaints

If you have concerns about how we process your data, you can contact us or file a complaint with your local data protection authority.

International transfers

Your data may be processed outside your home country. For transfers outside the EEA or UK, we use Standard Contractual Clauses or equivalent frameworks recognized by law.

Changes to this Privacy Policy

We may update this Policy periodically. The revised version will be posted here with a new effective date.

Contact

For questions or to exercise your rights, contact us at hello@miravie.nl.
MIRAVIE is the data controller of your personal information.